Release Notes
- 07/27/2021 - Dark Web ID v1.72.00
- 07/12/2021 - Dark Web ID v1.71.00
- 06/24/2021 - Dark Web ID v1.70.00
- 11/25/2020 - Dark Web ID 1.55.00
- 11/12/2020 - Dark Web ID 1.54.00
- 10/29/2020 - Dark Web ID v1.53.00
DarkWeb ID
- My compromise report shows fake accounts such as info, spam for my domain
- Autotask Ticket Titled: "XXX domain not disclosed"
- PSA Integration Error: "THIS INTEGRATION EXPERIENCED THE ERROR: TICKET CREATION FAILED. UNABLE TO CONNECT TO API"
- IP Whitelisting for ConnectWise/Autotask Integrations
- How can I enable API access for ID Agent?
- My Domain is registered for monitoring, but it is not showing in Cyber Threat Overview or any of the reports.
How To
- How do I register for a helpdesk account?
- How do I add a user from my client's Organization?
- How do I view and manage organization compromises?
- How do I add my company users?
- How do I manage Compromise Notifications emails my users are receiving?
- How do I add Domains, IP's and Personal Emails for monitoring?
FAQ
- Subscribe/Unsubscribe from Daily/Monthly Dark Web Compromise Report
- Compromise results do not report compromises for a newly added domain
- End of Life for SpotLight ID
- I’m seeing multiple users with the same password being exposed on the same day, what does that mean?
- Can I track personal email accounts for compromises?
- Any “best practices” for individual users or corporate it on frequency of password change or actually changing your personal or professional email?
Troubleshooting
- Unable to Create a New User under a SMB or MME. Unable to create user: Unprocessable Entity: User seat limit reached
- Why is my user showing 2FA Disabled?
- Autotask - Error - "This Integration Experienced The Error: Internal Server Error"
- Autotask - Error - "Ticket Creation Failed: Data Violation: Queueid Is Required"
Integrations
- PSA Integration shows Non-Matching Organizations
- Autotask or Connectwise- My integration status is "Inactive". How do I enable it?
- Autotask or Connectwise - How Do I Add Organizations To My Integration?
- Where is the Autotask User Guide?
- Where is the Connectwise Integration User Guide?
- Where is the Infusionsoft User Guide located?