Live Data Search - Error - "Your search query references a protected domain or email address"

Question

When I use Live Search against an email address or domain, I get the following error:

protected_search_error_message.PNG

Answer

There are two possible explanations.

  1. It may already be monitored by another ID Agent partner. Please contact your customer to let them know.
  2. It can be a government agency or affiliate. Please have someone from the domain confirm in writing that they are willing to be monitored and submit that to our support team so we can whitelist the email.
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