Live Data Search - Error - "Your search query references a protected domain or email address"

Question

When I use Live Search against an email address or domain, I get the following error:

protected_search_error_message.PNG

Answer

There are two possible explanations.

  1. It may already be monitored by another ID Agent partner. Please contact your customer to let them know.
  2. It can be a government agency or affiliate. We currently sell monitoring of government agency/affiliates as a separate service, please contact your Account Manager.
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