Adding 2FA to Autotask

Note: This integration does not support the use of Push. You will need to use the One-time Password (OTP).

Note: This integration was built and is managed by the Autotask team. Autotask support can be reached via

Configuring Autotask to support MFA

Step 1 – Configure the AuthAnvil Server Settings

  1. Log into Autotask.
  2. Click the Autotask button.
  3. Select Admin > System Settings.
  4. You will need to use your On-Demand tenant. Your SAS URL will be your tenant URL/AuthAnvil/SAS.asmx 
    Note: You must update the SAS URL to use the full URL https://(Your Company)
  5. Enter your AuthAnvil Site ID into the AuthAnvil Site ID field.
    This is always 1.
  6. Click Save.
  7. Click OK on the dialog that pops up.

Step 2 - Assign members to use AuthAnvil for Two-Factor Authentication

  1. Log into Autotask.
  2. Click the Admin button.
  3. Open Employees/Resources.
  4. Browse to a resource that you would like to have use AuthAnvil authentication for Autotask login.
  5. Right-click on the resource, and choose Edit Resource.
  6. Click on the Security Tab
  7. Check the Require Two-Factor Authentication for this Resource checkbox.
  8. Select Option 1 – AuthAnvil.
    ote: for User Name use your current 2FA username.
  9. Configure the resource’s AuthAnvil username (this user must exist in AuthAnvil before you can successfully authenticate) and Authentication Server URL and Site ID (This is always 1)
  10. Click Save.
  11. Repeat steps 4 – 10 for every member who needs to use AuthAnvil authentication.

Step 3 – Log into Autotask using an AuthAnvil-protected user

  1. Log into Autotask using the regular method. After you enter your username and password and click login, you will be presented with the one time password prompt.
  2. Enter your 2FA OTP in the field.
  3. Click Authenticate Me >>.
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